Customer Service Apprenticeship

Companies large and small know that it is all about customer service. Great customer service can make your company, bad customer service can break it.

Survey after survey demonstrates that for many people customer service is their number 1 priority and is even more important than price.

All you need to harness this is a member of your staff who knows how to deliver excellent customer service. Our Customer Service Specialist Apprenticeship does just that.

What does the Customer Service Apprenticeship cover? Level 3 customer service specialist

Customer Service Apprenticeship-added value

Added Value

Harness the power of customer service to add value to the company

Customer Service Apprenticeship-bigger picture

Understand The Bigger picture

Learn how customer service can and should impact every part of the business

Customer Service Apprenticeship-customer journey

Customer Journey

Have a positive impact on the customer journey both queries and compalints

Digital Marketing Apprenticeship

Analysis and Evaluation

Explore the tools that allow you to measure and analyse the needs and insights of your customers.

Customer Service Apprenticeship-customer loyalty

Customer Loyalty

Turn customers into repeat customers and brand ambassadors.

Customer Service Apprenticeship-improve

Constantly Improve

Challenge current practices and bring about positive change.

Customer Service Apprenticeship Key Facts

Qualifications Achieved

In addition to receiving the Customer Service Specialist Level 3 Apprenticeship the apprentice will achieve the following valuable qualification:

• Level 3 Diploma in Customer Service

Delivery Model

At Brooks and Kirk, we pride ourselves in the level of support we give our employers and our learners. This includes unlimited tutor support throughout their qualification via telephone and email.

The apprenticeship is delivered through blended learning which included face-face visits, webinars, video conferencing and of course unlimited tutor support via telephone and email. 

Course cost

The course cost is £4,000 but it is fully funded under the Apprenticeship Levy Scheme. Non levy payers are required to make a 5% employer contribution equating to only £200.

However, companies with less than 50 employees won’t have to pay this contribution if they employ an apprentice under the age of 19. In addition, they will receive a £1000 incentive payment (£3000 before October 2021).

Entry Requirements

To be eligible for this course, the apprentice would ideally have at least 5 GCSE’s (grade A* to C/9 to 5) or equivalent. This must include Maths and English.


Course Duration

Every apprentice is different but typically the Customer Service Apprenticeship duration is 15 months. 

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Any questions about our Customer Service Apprenticeship?

One of our Account Managers would be happy to answer any questions you may have.

Please feel free to give us a call.

01205 805 155

Why choose Brooks and Kirk? We're lucky to have worked with such great people, both individuals and companies.


Here at Brooks and Kirk, we have been delivering vocation training for over 20 years. Starting from our early years delivering NVQ’s we have developed into a specialist training company.

During that time we have had the chance to work with, and are still working with, some of the largest companies in the country as well as some amazing individuals. Just take a look at our reviews below.

When it comes to digital marketing training you can be sure you are in safe, well-qualified and experienced hands.

We only ever use qualified assessors who are experts in their field to deliver our training. Every assessor delivering the Digital Marketer Apprenticeship is also actively involved in digital marketing. In areas such as website development, Search Engine Optimisation (SEO), Pay Per Click advertising and Social Media Management. This ensures that your apprentice is learning the most up to date skills and techniques.

We don’t know of any other training company that can make that claim.

Client Testimonials


Facebook Reviews


Google Reviews

Michael Harris

Michael Harris

2 years ago via Google

I was not sure if I would cope with study, after 20+ years since I last studied. Brooks & Kirk were brilliant. You can work at your own pace (within reason), they keep you updated and the feedback you receive helps you to get the work done. It fits easily around your day to day life, and you only require one day in class for the CAVA and one day for the AET. I have no hesitation to recommend them to anyone.

Jenny Taylor

Jenny Taylor

2 years ago via Google

An absolute pleasure to learn with Brooks and Kirk. I love the on-line assignments and how they enable the Learner to complete their studies at their own pace, even with a busy day job. The learning is also very well structured with helpful teaching videos. I've now completed 3 separate qualifications and as a "mature" student found the whole process envigorating and fulfilling.

Ian Clark

Ian Clark

2 years ago via Google

After years of promising myself that I would like to complete some formal teaching and assessing qualifications I was finally introduced to Brooks and Kirk. From my first telephone conversation, I was made to feel I had come to the right people. The level of support and help I have received has been superb. The in house experience days that are provided are a great help to boost your understanding and confidence, and I would not hesitate in recommending them to anyone.

Ian Grisby

Ian Grisby

9 months ago via Google

Very helpful, always ready to help and answer questions. Excellent feedback during the course. Very supportive and encouraging. Definitely recommend for anyone wanting to improve themselves.

victoria white

victoria white

2 months ago via Google

Fantastic experience from start to finish. I enrolled onto the CAVA course and have found the support first class throughout the whole course. The staff are always happy to talk to you and are extremely knowledgable in all aspects of assessing. I can highly recommend choosing Brooks and Kirk. I shall be continuing my CPD with them in the future.

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Can we help?

One of our Account Managers would be happy to answer any questions you may have about this or any of the other apprenticeships we offer.


01205 805 155