At Brooks and kirk we pride ourselves on the level of service and support we give our learners. If at any time you need help or support please contact us and we will do our best to help.
For your piece of mind, on this page you will find our
Brooks and Kirk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Brooks and Kirk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2016
What we collect
We may collect the following information: • name • contact information including email address • demographic information such as postcode, preferences and interests • other information relevant to your course enquiry or administration.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: • Internal record keeping. • We may use the information to improve our products and services. • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store credit card details nor do we share customer details with any 3rd parties.
Delivery Policy (applicable to blended learning only)
If you pay for our course fee in full, then you will receive an email with your log in details within one working day. Alternatively, if you are paying your course fee via instalments, then you will be emailed your login details within one working day of us receiving your deposit and signed credit agreement. The date the email is sent by us is your course start date. If for any reason this does not arrive or you have any problems getting logged in please contact us immediately.
Any refunds will be made to the person or organisation that paid the original fee and by the same payment method, except where the payment method was cash, in which case the refund will be made by bank transfer and we will request your bank details.
Please note that refunds will not be immediate. However, they will be processed in a timely manner, but are subject to the Brooks and Kirk authorisation process and bank processing timings.
We are not able to offer refunds to learners after they have enrolled on the course.
If a learner wishes to withdraw from a course before they have enrolled their payments will be refunded to them less a £100 administration fee.