Customers are at the heart of every successful business. So, it is important that they are prioritised above virtually everything else. In case if you wasn’t aware already of just how important good customer service is, here are a few eye opening facts:
- 55% of customers would pay extra to guarantee a better service
- It costs 6–7 times more to acquire a new customer than retain an existing one
- 70% of buying experiences are based on how the customer feels they are being treated
If you were to look at the services your business provides from the customer’s perspective, can you honestly say that you are treating them in the best possible way? If the answer is yes, then that’s great. However if it isn’t, then that’s where we can help.
Brooks and Kirk recognise how influential good customer service can be on not only sales and turnover, but the success of the business in general. We can offer customer service qualifications to almost anyone that is in a job role that involves interacting with existing or potential customers. With qualifications starting at level 2 and going all the way up to level 4, we are bound to have the course that’s right for you.